1. What is Spam?

Spam is commercial email or unsolicited bulk email, including “junk mail”, which has not been requested by the recipient. It is intrusive and often irrelevant or offensive, and it wastes valuable resources. Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship. Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.

2. Preventing Spam

Customers of R3Host products and services have agreed during their registration process, upon accepting the Terms of Service, to comply with this Anti-Spam Policy. Specifically, each customer agrees not to use the R3Host products or services to send unsolicited email or bulk email, whether or not for commercial purposes. R3Host reserves the right to determine in its sole discretion what constitutes actionable spam, as well as what measures are necessary in response to such spam activities.

3. How R3Host Helps You to Avoid Spamming

R3Host has developed its Internet marketing tools to incorporate a strict permission-based philosophy. This anti-spam philosophy is implemented through the following:
(a) Communication and Agreement – The Terms of Service that you have agreed to as part of registering for the R3Host products and services state how and for what purposes you can collect your site visitor addresses, and that you will follow the R3Host Terms of Service and Anti-Spam Policy.

(b) Unsubscription – Each email created using R3Host products contains an “unsubscribe link”. If your web site visitors use the link to request that they be unsubscribed, your subscriber lists will automatically be adjusted to eliminate the prospect of sending unwanted email to such persons. Additionally, each person on your subscriber list has the option of unsubscribing through a web-based method provided on the R3Host web site. Customers of R3Host who try to remove the unsubscribe link will be warned that they are doing so, and if they persist in having the link removed or deactivated in any way, then R3Host will have the right to terminate their account.

(c) Purchased Mailing Lists - Mass mailings to purchased email lists are not allowed. R3Host only allows opt-in mailing lists. Purchased or inherited lists are by definition not opt-in. Similarly, you cannot use an email list relating to particular subject matter, and then use it for an unrelated topic.


4. Laws Restricting Spam

Spam laws vary from state to state, and from country to country. This R3Host Anti-Spam Policy has been developed to conform to the highest commercially reasonable standards. As a result, and without limiting the general prohibitions against all spam activities, the following are expressly prohibited:

(a) Use of false headers, or other false information, to identify the point of origin or the transmission path of the email, or to hide the true origin of the email sender,

(b) Unauthorized use of a third party’s internet domain name without the permission of such third party, to make it appear that the third party was the point of origin of the email,

(c) Use of any false or misleading information in the subject line of the email, and

(d) Assisting any person in using the products or services of R3Host for any of these previously mentioned activities.

5. Questions to Ask Yourself

To help in establishing whether you are participating in activities constituting spam, ask yourself the following questions:

(a) Are you sending email to non-specific addresses, such as info@domain.com or sales@domain.com?

(b) Have you deliberately falsified your transmission path information or originating address?

(c) Are you sending email to mailing lists or distribution lists, which then send indirectly to various other email addresses?

(d) Have you imported for use a purchased list of any type?

(e) Are you continuing to mail to anyone who has asked to be deleted from your mailing list?

(f) Does your email not provide a fully functioning link to unsubscribe?

(g) Does you email subject line contain false or misleading information?

(h) Have you used a third party’s email address or domain name without the party’s consent?
If you answer yes to any of these questions, you are likely involved in spam activities, and should contact R3Host customer support service at support@r3host.com.

6. Measures to Enforce the Anti-Spam Policy

Any R3Host customer found to be using R3Host products or services for spamming purposes may, at R3Host’s discretion, be immediately cut off from use of all R3Host products and services and/or fined US$ 1,000 per occurrence, with no refund of fees that have been paid.

R3Host warns all of its customers when signing up that if they participate in spamming activities they will be subject to the loss of R3Host services, fines and possible legal action.

R3Host has the right to actively review its customers’ subscriber lists and email for suspiciously large broadcasts. If R3Host finds any customers to be spamming, it will issue a warning, and if the activities are serious enough, R3Host will take action immediately. If R3Host has any reason to believe that the customer, despite warning being given, threatens to or is continuing to send spam, then R3Host may take action immediately, including disabling the customer’s account and/or reporting the customer and the incident to the proper authorities.

R3Host does not attempt to censor any content, nor to curtail the business of its customers. However, spam activities do not fall within uses authorized by R3Host, and will not be tolerated.

7. Reporting Spam

If you believe that you have received spam from or through R3Host’s facilities, please send a complaint from your email account along with the unsolicited email, with completed header, to abuse@r3host.com. Please provide any other information that you believe may help us in our investigation. R3Host does not investigate or take any action based on “anonymous” spam complaints.

8. False Spam Complaints

R3Host supports the efforts of various organizations working to responsibly eliminate spam activities. However, if an individual has opted-in to receive email from a customer of R3Host, and then falsely or maliciously files a spam complaint against R3Host or its customers, R3Host will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.